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Welcome to Software Maintenance

Software development efforts result in the delivery of a software product that satisfies user requirements. Accordingly, the software product must change or evolve. Once in operation, defects are uncovered, operating environments change, and new user requirements surface. The maintenance phase of the life cycle begins following a warranty period or postimplementation support delivery, but maintenance activities occur much earlier.

Software maintenance is an integral part of a software life cycle. However, it has not received the same degree of attention that the other phases have. Historically, software development has had a much higher profile than software maintenance in most organizations. This is now changing, as organizations strive to squeeze the most out of their software development investment by keeping software operating as long as possible. The open source paradigm has brought further attention to the issue of maintaining software artifacts developed by others.

Software maintenance is defined as the totality of activities required to provide cost-effective support to software. Activities are performed during the predelivery stage as well as during the postdelivery stage. Predelivery activities include planning for postdelivery operations, maintainability, and logistics determination for transition activities. Postdelivery activities include software modification, training, and operating or interfacing to a help desk.

Source: Software Engineering Body of Knowledge (SWEBOK)

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